Terms & Conditions
Purpose of this Site
The purpose of this Site is to provide information about us, our products, our history, and our vision. In addition, you can purchase our products and services through the Site.
Geographic location use
The material on this Site is published by Tri Nature and is intended for use in Australia. We make no guarantee that the information on this website is appropriate for downloading outside Australia. If you access www.trinature.com from outside Australia, you are responsible for your compliance with the governing laws in your area of residence.
The website www.trinature.com is operated by Tri Nature Pty Ltd. By proceeding, you are accepting and agreeing to comply with the terms, conditions, notices, and disclaimers set out below. Your use of the website constitutes your agreement to the Terms and Conditions.
Tri Nature Pty Ltd reserves the right to amend the Terms and Conditions at any time and without notice to you. Your continued use of the website after any amendment has become effective constitutes your acceptance and willingness to abide by, and be bound by, the Terms and Conditions, as so amended.
Disclaimer and Limitation of Liability
By providing the website www.trinature.com and the information, materials and services contained and offered on the website, we do not claim to provide any professional advice or services.
All product tips and hints, suggestions, and testimonials regarding alternative uses or ‘results’ should not be relied or acted upon without your own investigation. We do not claim any liability for errors and/or omissions in the information and materials provided herein, and will not guarantee the accuracy or adequacy of such information.
To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. We disclaim the liability for security of accounts, and make no claim that this site is free from destructive materials, including but not limited to viruses or hackers.
We do not guarantee that access to this site will always be fully accessible, uninterrupted or free from errors.
To the maximum extent permissible by law, we disclaim liability for any damages including but not limited to:
- Losses or expenses
- Lost or misdirected orders,
- Lost profits,
- Lost applications,
- Lost or stolen data, in connection with this site, or the inability to use the site by any party; or
- Failure of performance, error, omission, interruption, or delay in operation;
- System failure or computer virus, or other technical sabotage, even if we, our employees and our representatives are advised of the possibility of such damages, losses or expenses.
We cannot guarantee that a product listed as ‘In Stock’ will be in stock when your order is placed, as inventory can change significantly from day to day. As manufacturers, we sometimes experience greater demand for an item than expected, or an unforeseen delay in the arrival of raw materials, which may cause some delay in your order being despatched, or the item not being available at all.
Wherever possible, you will be notified of delays or unavailable items at the time your order has been received. We do not put items on ‘back order’, so the responsibility for ordering that item when it becomes available again is yours.
Prices and availability of our products and services listed on the Site are subject to change without notice.
All prices and charges as listed on the Site are displayed and charged in Australian Dollars (AUD).
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. In this case, we will refund you the purchase price of your order if payment has been made successfully.
In the event that an order confirmation has not been received by Tri Nature, or has not been received by customer, we reserve the right to refund the payment without notice if it has been received without an order. It is the responsibility of the customer to notify us if they have not received an order confirmation.
It is the responsibility of the customer to provide the correct details, including email address and/or delivery address, when placing an order.
By placing a Direct Deposit order, you are not placing stock on hold. Your order will be processed and despatched once payment has been made. Until such time as payment has been made, your order will remain unprocessed.
The products on this website are only available for sale to individuals who can make legally binding contracts, therefore the products are not available to persons under the age of 18 (eighteen) years of age and any other persons who are legally prohibited from entering binding contracts in Australia.
By entering any information on the Site, you represent and warrant that:
- You are at least 18 (eighteen) years of age;
- Are using your actual identity;
- You have provided only true, accurate, current and complete information; and
- You will maintain and promptly update the information that you provide, to keep it true, accurate, current and complete.
- You shall be responsible for all activity that occurs under your member account.
- We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
- We reserve the right to change or delete any account, member number or password at any time and for any reason.
Prices and Payments
Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices displayed on this website include GST and are in Australian Dollars (AUD). You are responsible for any taxes, duties, or other liabilities imposed by any governmental agency, including but not limited to, any customs duty, goods and services tax, or any value added tax imposed on any products or services acquired by you from this website.
You are responsible for any payments due for any products or services ordered through your account. If payment has not been made after close of month, we will dispose of your order.
We accept payment by Visa, MasterCard, direct deposit or Paypal. You are responsible for providing a valid credit card number with available credit at the time of purchase. By proceeding with the payment, you represent and warrant that you have the authority to use the credit card provided.
Use of Links
This website may contain links to other websites. The inclusion of these links are for your convenience. The addition of a link does not imply that we accept any responsibility for the content, use, or products and services made available through those websites. Your use of such links indicates your acceptance that we are neither directly nor indirectly responsible for any aspects of any actions arising from your use of that link. If you decide to access linked websites you do so at your own risk.
You should address any questions regarding the material of the linked websites with the site administrator.
Copyright and Trademarks
Copyright in material contained on this website:
Unless otherwise indicated, all website design, text and graphic is Copyright Tri Nature Pty Ltd. The material on this website may not be downloaded, copied, displayed, transmitted, used, or reproduced in whole or part in any form for any purpose unless expressly permitted by Tri Nature Pty Ltd in writing, or by applicable copyright laws. All rights reserved.
Trademarks displayed on this website:
All trade symbols, logos, brand names, product names, symbols, slogans, or trademarks are trademarks or proprietary interests of Tri Nature Pty Ltd.
Wherever other trade names, brand names, trade symbols, logos, slogans, trademarks, service marks, or company names appear on the Tri Nature website, such are the property of their respective owners and are subject to the conditions of use of their respective owners.
User Comments, Feedback and Other Submissions
We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through this Site, or any of its services, by email, or in any other way.
Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret.
By submitting or sending comments, feedback, information or other material to us, you are agreeing that you are the owner of such information or material and that it is original to you and that no other party has any rights to the information or material.
You also warrant that any “moral rights” in posted information and materials have been waived.
Sale prices are only available during the sale period specified by Tri Nature Head Office (all sale times are Australian Eastern Standard Time or Eastern Daylight Saving Time). If you miss the Sale for whatever reason, you will not be eligible to receive the sale prices.
This promotion cannot be used in conjunction with any other offer including, but not limited to, monthly specials, individual specials (unless otherwise specified), and accessories.
Orders placed during the Sale cannot be added to or changed once they have been placed – Please choose your items carefully.
There are no refunds on Sale items.
If Tri Nature run out of stock during the Sale time, your entire order will be held until stock is replenished.
Tri Nature reserves the right to reject any order incorrectly placed.
Due to excessive order volumes, your order may be delayed up to three (3) weeks before being despatched.
Orders will be despatched in the order they are received.
The Tri Nature Loyalty Club is for use solely with Tri Nature Pty Ltd. It does not apply to any online purchases made outside of www.trinature.com or Tri Nature Pty Ltd.
Membership in the Tri Nature Loyalty Club is only available to Australian residents over the age of 18, and is subject to Tri Nature’s acceptance of application. Tri Nature may refuse any application at its absolute discretion.
It is the Loyalty Club holder’s responsibility to provide their Loyalty Club details when shopping with Tri Nature in order to receive their discount entitlement. This means logging in with their Loyalty Club details online, or providing their Loyalty Card number over the phone, postal mail or fax.
It is the Loyalty Club holder’s responsibility to keep their Loyalty Club details private and secure. It is the member’s responsibility to notify Tri Nature if any unauthorised activity is discovered or suspected.
Individuals should sign up for their own Loyalty Club membership and keep the details secure and for their own personal use.
Tri Nature reserves the right to reject a Loyalty Club membership should it believe that its use is unauthorised, fraudulent or otherwise unlawful.
The current Loyalty Club entitlement is a discount of 5%. This discount applies to product only, and excludes freight charges. Tri Nature reserves the right to modify this discount entitlement at any time with or without notice.
Any Loyalty Club entitlement cannot be used in conjunction with any other offer or promotion (except monthly specials), unless otherwise specified by Tri Nature PTY LTD.
Tri Nature Loyalty Club registration is available to retail customers only. Loyalty Club benefits cannot be used in conjunction with any Consultant Member benefits, Wholesale or Commercial account holders.
Tri Nature provides no guarantee or warranty as to the continued availability of the Loyalty Program and may cancel the Program in its absolute discretion at any time with or without notice.
By completing a Tri Nature Loyalty Club Application, the Applicant consents and authorises Tri Nature to use this information for purposes of conducting the program, and any other information that is obtained via the Loyalty Program may be used by Tri Nature for future marketing, promotional, research, product development and planning purposes including sending electronic messages to the Applicant or telephoning the Applicant.
Personal information will not be distributed to any third party or sold.
Governing Law: The Terms and Conditions of membership of the Loyalty Club Program are governed in accordance with the laws of the State of New South Wales irrespective of where an application for membership has been completed or submitted by a Member. Any action or legal proceedings arising from the Terms and Conditions must be instituted and carried on only in the appropriate Court or Tribunal in the State of New South Wales.
Tri Nature is a company committed to safeguarding the privacy of its customers and believes that your personal information, including address details and phone numbers, belong to you. We will only use this information to improve your Tri Nature experience and to make it more enjoyable.
Information on privacy policies in Australia can be obtained from the Federal privacy Commissioner’s website, www.oaic.gov.au.
What types of information we collect on this website
- We may collect and retain such personal information as your first name, surname, postal and delivery address and contact detail. If you do not provide this information, we may not be able to successfully fulfil your order.
- We may collect information about your usage of this site, including your password login and product purchase patterns.
- Tri Nature may collect information regarding your type of internet browser or computer operating system that you are using, as well as the pathway you took to the Site.
Note: This type of information only identifies machines and technologies, not people.
How we collect this information
Personal information is collected via our application forms, survey questionnaires, promotions or completion entry forms, and order forms.
Technical information is collected automatically through our operating system.
There may also may be circumstances where a third party has provided us with your details for processing if you have either placed an order through them, or submitted a membership application through them; For example, placing an order on a Consultant website.
How we use the information collected
Personal information collected on this website during a purchase will be used to complete the transaction using normal retail methods. The main purpose of gathering this information is to improve our products, services, and better understand buying patterns and needs.
We may use this information to contact you about special offers and promotions, information regarding your Tri Nature account, or product development.
In some instances, we may need to provide your purchase history or contact information to your Tri Nature Consultant (if applicable) so they can assist you where required.
If you do not provide us with the correct information we may not be able to fulfil your order.
Any Tri Nature customer has the right to opt-out of our mailing list or membership options without feeling obligated to provide reason. If you do wish to opt-out, we request that you contact us via email requesting to cancel your membership. Tri Nature will make every reasonable effort to remove your information from our files and will take appropriate measures to notify your Tri Nature Consultant.
How we protect your information
Tri nature will not provide your personal information to any third party without your prior consent, except in the following circumstances:
- Where a product or service you select is supplied by or through a third party;
- Where a third party, such as a freight company, carries out activities on our behalf;
- Where we are required by law to do so;
Note: by using the Tri Nature website, www.trinature.com, or by applying to become a member, you consent to the collection and use of your personal information, as detailed in this privacy and security policy, by Tri Nature.